Terms and Conditions

General website use

• The content of this website is provided for general information and use only and may be changed without notice.
• Neither we nor any third party provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of information or materials found or offered on this website for any particular purpose, including any competition prize that may be offered.
• You acknowledge that information and materials on this website may contain inaccuracies or errors. To the fullest extent permitted by law, we exclude liability for such inaccuracies or errors.
• Your use of any listed business's services, information, products or materials is at your own risk. It is your responsibility to decide whether any service, product or information meets your requirements.
• Local authorities and other regulators may require dog-related businesses, including dog walkers, home boarders, day-care providers and kennels, to hold licences, insurance or other permissions. The listed business is responsible for complying with all laws, regulations and licensing requirements that apply to it.
• This website contains material owned by or licensed to us, including listing information, text, design, layout, appearance and graphics. Reproduction is prohibited except where expressly permitted by us or by law.
• Unauthorised use of this website or its content may give rise to a claim for damages and, where applicable, may constitute a criminal offence.
• This website may include links to third-party websites. These links are provided for convenience and do not signify that we endorse those websites. We are not responsible for their content, availability, security or privacy practices.
• Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, or affects any statutory rights that cannot lawfully be waived.

Businesses and persons requesting a listing or advertising

• All information submitted for inclusion on The Good Dog Guide is subject to our review and approval. We have the final decision about whether content is accepted, edited, displayed, refused, suspended or removed.
• You confirm that all details you submit, supply or approve are accurate, lawful, current and not misleading. You are responsible for keeping your listing up to date.
• You are responsible for ensuring that all licences, registrations, permissions and insurance required for your business are valid and current.

Customer Content and intellectual-property rights

In these terms, Customer Content means any text, photographs, images, logos, graphics, artwork, videos, documents, reviews, business details or other material:

• uploaded, emailed, posted or otherwise supplied by you;
• displayed on your website, social-media account, booking page or other online business profile and supplied, selected or authorised by you for use;
• supplied or approved on your behalf by your employee, website designer, developer, marketing company, photographer, agent or other representative; or
• otherwise selected, requested or approved by you for use in your listing, advertising or promotion.

Your copyright and permissions warranty

By submitting, supplying, selecting, requesting or approving Customer Content, you warrant and confirm that:

• you own the relevant copyright and other intellectual-property rights, or hold a valid licence, consent or permission covering the proposed use;
• you have authority to permit The Good Dog Guide Ltd to use the Customer Content in accordance with these terms;
• our use of the Customer Content will not infringe copyright, trade marks, moral rights, privacy rights, publicity rights or any other third-party rights;
• you have told us in writing about any attribution requirement, licence condition, restriction, territory, expiry date or other limitation affecting the Customer Content; and
• where another person or company supplied the Customer Content to you, you have checked that their permission or licence allows you to authorise its use by us.

The fact that material appears on your own website, social-media account, booking page, online profile, search engine or another website does not by itself prove that you own it or have permission to authorise its reuse.

Licence granted to The Good Dog Guide

You grant The Good Dog Guide Ltd a non-exclusive, worldwide, royalty-free licence to use the Customer Content for the purpose of providing, operating and promoting our services.

This includes the right to:

• download, copy, upload, store, host and reproduce the Customer Content;
• resize, crop, rotate, compress, convert, format, edit and adapt it;
• publish, display, distribute and communicate it on The Good Dog Guide website and related pages;
• use it in social-media posts, emails, newsletters and other marketing that promotes your business, your listing or The Good Dog Guide; and
• retain reasonable administrative, backup, security and evidential copies after the content or listing is removed.

This licence continues for as long as reasonably necessary to provide and promote the relevant listing or service, deal with backups and records, and resolve any complaint, dispute or legal obligation.

Images and material taken from your website or online accounts

Where you ask us to design, create, improve or update your listing or advertising, you authorise us to use suitable Customer Content from the website, social-media accounts, booking pages and other online business profiles that you identify, supply or approve.

Your copyright and permissions warranty applies to all such material.

You must not supply, select or authorise material copied from a search engine, photographer's website, tourism website, news website, directory, booking platform, social-media account, stock-image service or any other third-party source unless you hold a licence or permission that expressly allows the intended use by The Good Dog Guide Ltd.

Evidence of ownership or permission

You must retain evidence showing that you own or are authorised to use all Customer Content.

If requested, you must provide copies of relevant licences, permissions, invoices, contracts, correspondence or other supporting records within five working days, or sooner where a legal deadline makes this reasonably necessary.

Complaints, removal and suspension

We may refuse, replace, disable, suspend or remove Customer Content or a listing without prior notice where:

• ownership, permission or licensing is unclear;
• we receive a copyright, trade mark, privacy or other rights complaint;
• you do not promptly provide evidence requested by us;
• we reasonably believe continued use may infringe another person's rights; or
• the content otherwise breaches these terms or applicable law.

Removal, replacement or suspension of content does not amount to an admission of liability and does not waive any rights or remedies available to us.

Your duty to assist with claims

If a third party makes or threatens a claim relating to Customer Content, you must promptly provide all reasonable information and assistance requested by us.

This includes details of where the content came from and copies of any licence, permission or correspondence relating to it.

You must preserve relevant records and must not knowingly make any admission or take any step that prejudices our position.

Customer responsibility and indemnity

To the fullest extent permitted by law, where a claim, loss or expense arises from Customer Content supplied, selected, requested or authorised by you, or from your breach of the warranties or obligations in this section, you will indemnify and reimburse The Good Dog Guide Ltd, its directors, employees and contractors for reasonable direct losses arising from that breach.

These losses may include:

• damages and reasonable settlement payments;
• retrospective licence or usage fees;
• court fees and other recoverable costs;
• reasonable legal and professional fees; and
• reasonable investigation, removal and administrative costs.

Where reasonably practicable, we will notify you of the claim, give you a reasonable opportunity to provide evidence or respond, and take reasonable steps to reduce avoidable loss.

We will not agree an unreasonable settlement solely for the purpose of passing the cost to you.

The warranties, licence, cooperation obligations and indemnity in this section survive the removal, expiry, cancellation or termination of your listing, account or service.

User reviews and other user submissions

• Users may post reviews, comments and ratings on listing pages. Users remain responsible for the content they submit.
• By submitting content, the user confirms that it is lawful, accurate to the best of their knowledge and does not infringe another person's rights.
• The user grants us a non-exclusive, worldwide, royalty-free licence to host, copy, display, moderate and publish that content as part of our services.
• We may edit, refuse, hide or remove reviews and other submissions where we consider this appropriate, including where content is unlawful, abusive, misleading, irrelevant or otherwise breaches these terms.

Payment terms

• Services requiring payment must be paid for in advance by an available payment method unless we agree otherwise in writing.
• A paid listing or service will normally become available after cleared payment is received.
• Paid premium listings are non-transferable.
• Where a statutory cancellation right applies, it is not affected by these terms. Any additional cancellation or refund arrangement offered by us will be stated at the time of purchase.

Changes to these terms

We may update these terms from time to time. The current version will be published on this page with its last-updated date.

Where reasonably practicable, material changes affecting existing paid customers will be brought to their attention.

Governing law and jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales.

Subject to any mandatory rights that apply, the courts of England and Wales will have jurisdiction.