Barking Mad Dog Care achieve ISO 9001 certification

Quality Recognition for UK’s Leading Dog Sitters

Barking Mad Dog Care has achieved ISO 9001 certification, in a first for the dog sitting industry! This is a huge achievement which demonstrates the effectiveness of our quality management system and our capability of satisfying the rigors of an external, independent audit.

The ISO 9001 standard provides the assurance that the organisation can demonstrate compliance with proven business practices and appropriate standards. Certification proves commitment and the right attitude to providing a high level of customer satisfaction and willingness to improve efficiency.

Barking Mad

Helen Shaw (Barking Mad Head Office and lead support on the project) said,

“The process leading to ISO 9001 certification has been extensive and to achieve accreditation with zero non-conformances is a huge pat on the back, which confirms the high quality service we offer to our franchise network and their customers. Maintenance of the ISO 9001 quality systems will be a continual process which will allow us to retain the high quality of support we offer and grow together with our franchise network.”

Managing Director and founder, Lee Dancy, delightedly said,

“Achieving this certification is a proud moment and reflects the excellent systems we have developed over the past seventeen years. We continue to lead with another first in an increasingly competitive industry. Credit must go to our franchise network and support team for their consistently high implementation of a robust quality system.”

We were delighted to work on this project with the fantastic Rosewood Keen Management Services, specialists in integrated management systems and business improvement. Mike Smith, Compliance Consultant said,

“As an external quality consultant, I sometimes come across organisations that have a real clarity of purpose, some that live and breathe their values and others that are run and owned by really nice people, rarely do I find a company that manages to be all three. Barking Mad is one such company. I have always received a warm welcome from people who genuinely care about what they do and how they can continue to support and develop the business of their franchise partners, I wish Lee and her team all the best in everything they do.”

The quality of the dog home boarding service we provide has always been our number one priority. It is of utmost importance to us, that we provide an unrivalled, dog sitting customer experience and we are delighted to have achieved independent certification which confirms this. We adore what we do and we love our customers’ dogs just like our own!

Barking Mad

PetStay have launched their NEW sparkling website this month.

Managing Director Carole Davy says, “After many months of meetings, creativity and ideas flying about we are happy to announce the launch of our new website. We wanted to make sure we designed it with our customers in mind who are all dog lovers.”


“We wanted to make sure we got our message across with a new clear and bright website that is simple to read and easy to navigate.”

“PetStay are a growing home dog boarding company and we are always looking to improve our online presence. We feel we have achieved this with the new website. ”

You can visit the new and improved PetStay website at, we would love to hear what you think!


Finding the right home boarder for your dog!

“You wouldn’t leave your child with an unlicensed nanny, so why would it be okay to leave your dog with an unlicensed dog boarder”

We wanted to talk to you about what you should be looking for from a Home Dog Boarding service.

All too often you may come across an advert in your local paper or on a notice board that offers home dog boarding. The poster may look the part and they may even sound lovely on the phone but do you know what questions you need to asking and considerations you need to take into account prior to leaving your beloved pooch in their care?

Here at PetStay we pride ourselves on our fundamental aim of ensuring the welfare of the dog is at the forefront of everything we do. As leaders in the field, PetStay were the first to be licensed in many areas when the business was started in 2005 by Carole Davy. An avid dog lover, Carole has instilled these beliefs in each of our 32 franchisees throughout the UK and it’s these strong, unwavering beliefs that are the basis of the loving alternative we offer to kennels.

Below we’ve highlighted a few all important things to ask and consider when looking to leave your dog with a home dog boarder:

Dog boarder
• Ask to see a copy of their Home Dog Boarding license from their local council. Every carer with PetStay has to be licensed by their local council before a dog can stay in their home. It is a legal requirement and anyone who wants to board dogs should have one!

• If using a dog boarding service, such as PetStay, you should be invited to see where your dog is staying and meet the carer with whom you will be trusting the welfare of your beloved doggy! EVERY dog owner and of course dog who comes through PetStay meets their dog’s carer at their home before any booking fees are taken.

• Ask to see a copy of the carers’ public liability insurance. Once again, at PetStay, EVERY one of our carers are insured before they can take a dog into their home.

• Ask to see the garden when visiting the dog boarder. Is it secure, is the garden clear of any waste that could prove a hazard?

• And finally, trust your gut instincts! If for any reason you don’t feel comfortable with the dog boarder or there is something that is niggling you…or even your dog…take it as a sign and walk away!

Dog boarder
We hope that helps give you a bit of an idea as to how important we think it is that the welfare of your dog is of the upmost importance…not only to you and us here at PetStay but to other dog boarders in the area.

That’s why we use the analogy a lot of “you wouldn’t leave your child with an unlicensed nanny, so why would it be okay to leave your dog with an unlicensed dog boarder”!


Pet Stay

Who Can Look after Your Dog When You’re on Holiday?

Your summer holiday has finally been booked and you’re looking forward to spending some quality time relaxing in the sun with close friends and family.

But whilst you’ll be away, have you stopped to consider who’s going to look after your other family member – your beloved pet dog, of course?

If not, don’t panic: we’ve compiled a list of safe and sensible suggestions so that your four-legged friend is left in good hands.

Dog holidays

Option 1 – Dog Kennels

Your first option is to house your dog in kennels until you return from your much-needed summer break.

There are plenty of kennel services to choose from, but it’s worth opting for one based on reputation, so ask other dog owners and friends and search online to check reviews.
Some kennels will be more luxurious than others, but essentially they all offer a similar service.

Remember to ask how much exercise your dog will receive each day and whether this comes at an additional cost.

It’s also worth finding out how much space they will have available. If you own a large dog, they’ll require a sufficient area to roam around in.

Be sure to visit the kennels as well. You’ll get a good indication of how the staff will treat your dog, the condition of the premises and how many people will be interacting with your pet.

Option 2 – Dog-Sitting
If kennels are off the cards, what about getting someone you know to stay at your house and dog-sit whilst you’re away?

In this instance we’d recommend choosing someone with whom you have a good relationship – and if they own dogs, or have owned them before, even better.

This might be a sensible option if you know your pet will feel more comfortable staying in the environment they’re used to as opposed to moving to new premises.

If dog-sitting sounds right for you, just make sure that the person looking after your pet will be with them at all times.

Getting someone to call in at your home and check on your dog every now and again is the wrong approach and could even be deemed animal cruelty.

Option 3 – Home Dog Boarding

Slightly different to the above, home dog boarding means that your pet will stay with someone else in their own home while you’re away.

Think of this as your dog’s very own holiday or getaway where they get to unwind until they greet you with a wagging tail upon your return.

Just as you would for dog-sitting, make sure the people looking after your dog are reliable and trustworthy and understand the needs of your pet.

Recommendations, reviews and ratings will also play a key part in determining which home dog boarding option to choose, so once again, don’t forget to ask around.

Always make sure you meet the sitter in advance before you go on holiday so that you know you’re making the right choice. This will also give your dog a chance to become familiar with their surroundings before they end up staying there.

According to The Kennel Club, you should also check references and insurance cover and leave the sitter your contact details.

Finally, if it is a legal requirement in your local area for the individual or business to have a licence to provide this type of service, you should check this as well.

Which Option’s Right for Your Dog?

As each and every dog has their own individual requirements, try and pick the best service to meet their needs.

You know your own pet better than anyone else, so think through your options and go with a choice that you’re confident your dog will enjoy.

Ideally, you want to cause your dog as little distress as possible while you’re away so that they have their own holiday too.

If you get it right you’ll know for next time and both you and your dog can reunite after a well-earned break.

This post was written by GJW Titmuss, a leading online pet supplies, food and accessories store.

pet foods