PetStay – The Five Star Franchise!

PetStay, The Alternative to Kennels have announced that they have won the
5* Franchisee Satisfaction Award run by Smith & Henderson.

Carole Davy, Managing Director and PetStay founder said “We are incredibly proud to have won this prestigious award and to be recognised for our franchise model, training and on-going support along with our branding and the excellent relationships we have formed with our franchisees. It is such an important award for PetStay as it comes from our franchisees. Although 5 stars have been achieved we are always looking to continuously improve and develop further to help the franchisees to successfully grow their businesses.

Smith + Henderson, an independent research agency, coordinate the 5 Star Franchise Satisfaction programme. Steven Frost, CEO, said PetStay was awarded 5 Star Franchisee Satisfaction based on positive feedback from their franchisees. They rated it above average across all five key areas that we measure in our industry benchmarking programme, such as training and support and the relationship with their franchisor.

PetStay

Compared with the industry average PetStay were scored higher with head office support 18% above average, franchise system 10% above average, proven system 16% above average, respect 13% above average, trust 17% above average, do It again 18% above average.

Overall PetStay came out at 8% above the industry average score
PetStay have been established since 2005 but franchised the home-based business in 2012 and now have 35 branches nationwide with over 500 home checked, licensed & insured dog carers. Over the years PetStay has established an excellent reputation for providing a home from home environment for dogs, using hand-picked local carers who provide the best possible care for dogs while their owners are away on holiday.

Each of our franchisees have their own team of dog carers. After an in-depth consultation with the customer they then match the dog/s to one of their carers, next they organise a meeting for the customer to go visit the carer to make sure everyone is happy, this is a good time for the holiday dog/s and carer to bond and hear all about their routines. PetStay have a policy of not mixing dogs from different households so the service is exclusive to them.

We aim to grow to 50 branches by 2019 and are interested in hearing from anyone who would like to join one of the leading pet franchises in the UK.

We are looking for hard working, self-motivated individuals with a passion for dogs and the drive and determination to succeed. If you enjoy giving excellent customer service and want to provide the very best home dog boarding service in your area, we would like to hear from you. You’ll have a head start with PetStay, we want to work with people who believe in our service and have a genuine love for dogs.

Please email info@petstay.net for our franchise prospectus or call Carole on 01482 307684 for an informal chat with a member of the PetStay Team.

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PetStay have launched their NEW sparkling website this month.

Managing Director Carole Davy says, “After many months of meetings, creativity and ideas flying about we are happy to announce the launch of our new website. We wanted to make sure we designed it with our customers in mind who are all dog lovers.”

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“We wanted to make sure we got our message across with a new clear and bright website that is simple to read and easy to navigate.”

“PetStay are a growing home dog boarding company and we are always looking to improve our online presence. We feel we have achieved this with the new website. ”

You can visit the new and improved PetStay website at www.petstay.net, we would love to hear what you think!

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Finding the right home boarder for your dog!

“You wouldn’t leave your child with an unlicensed nanny, so why would it be okay to leave your dog with an unlicensed dog boarder”

 
We wanted to talk to you about what you should be looking for from a Home Dog Boarding service.

 
All too often you may come across an advert in your local paper or on a notice board that offers home dog boarding. The poster may look the part and they may even sound lovely on the phone but do you know what questions you need to asking and considerations you need to take into account prior to leaving your beloved pooch in their care?

 
Here at PetStay we pride ourselves on our fundamental aim of ensuring the welfare of the dog is at the forefront of everything we do. As leaders in the field, PetStay were the first to be licensed in many areas when the business was started in 2005 by Carole Davy. An avid dog lover, Carole has instilled these beliefs in each of our 32 franchisees throughout the UK and it’s these strong, unwavering beliefs that are the basis of the loving alternative we offer to kennels.

 
Below we’ve highlighted a few all important things to ask and consider when looking to leave your dog with a home dog boarder:

Dog boarder
• Ask to see a copy of their Home Dog Boarding license from their local council. Every carer with PetStay has to be licensed by their local council before a dog can stay in their home. It is a legal requirement and anyone who wants to board dogs should have one!

 
• If using a dog boarding service, such as PetStay, you should be invited to see where your dog is staying and meet the carer with whom you will be trusting the welfare of your beloved doggy! EVERY dog owner and of course dog who comes through PetStay meets their dog’s carer at their home before any booking fees are taken.

 
• Ask to see a copy of the carers’ public liability insurance. Once again, at PetStay, EVERY one of our carers are insured before they can take a dog into their home.

 
• Ask to see the garden when visiting the dog boarder. Is it secure, is the garden clear of any waste that could prove a hazard?

 
• And finally, trust your gut instincts! If for any reason you don’t feel comfortable with the dog boarder or there is something that is niggling you…or even your dog…take it as a sign and walk away!

Dog boarder
We hope that helps give you a bit of an idea as to how important we think it is that the welfare of your dog is of the upmost importance…not only to you and us here at PetStay but to other dog boarders in the area.

 
That’s why we use the analogy a lot of “you wouldn’t leave your child with an unlicensed nanny, so why would it be okay to leave your dog with an unlicensed dog boarder”!

 

Pet Stay